Frequently Asked Questions (FAQs)
What types of embroidery services do you offer?
We specialize in custom embroidery for a variety of products, including apparel, hats, bags, towels, and more. Whether you need uniforms for your team, branded workwear, or a unique personalized gift, we’ve got you covered! We offer high-quality embroidery that ensures durability and a professional look
What screen printing services do you offer?
In addition to embroidery, we provide professional screen printing for custom designs on a wide range of products, including T-shirts, hoodies, and tote bags. Screen printing is ideal for bulk orders and designs with multiple colours, making it a cost-effective option for businesses, schools, and sports teams.
What is DTF printing, and do you offer that service?
Yes, you can bring your own garments for customization. However, we recommend using high-quality materials to achieve the best results. If you’re unsure about fabric suitability, feel free to consult us, and we’ll be happy to advise you.
Can I provide my own items for embroidery, screen printing, or DTF printing?
Yes, you can bring your own garments for customization. However, we recommend using high-quality materials to achieve the best results. If you’re unsure about fabric suitability, feel free to consult us, and we’ll be happy to advise you.
Do you offer uniforms and workwear from your suppliers?
Yes! We supply a wide range of uniforms, workwear, and corporate apparel from trusted brands. We offer polos, hi-vis workwear, jackets, fleeces, scrubs, hospitality uniforms, schoolwear, and more. Let us know your requirements, and we’ll provide tailored options.
How do I place an order?
You can order via:
- In-store visits:Visit our Bayswater location. Our Cranbourne location is available by appointment only. Please contact us in advance to schedule a visit.
- Phone:Call us at 03 9729 3330.
- Email:Send inquiries to info@unameit.com.au.
- Website:Use our online order form to submit your details and requirements.
Can you help with designing my logo or artwork?
Absolutely! We offer professional design services to help create or refine your logo or artwork. Whether you need a new design or adjustments to an existing one, our team is here to assist you.
What file types do you accept for embroidery, screen printing, and DTF printing?
- Embroidery:.DST, .PES, .EXP, .JEF
- Screen Printing:High-resolution vector files (.AI, .EPS)
- DTF Printing: High-quality PNG, .AI, .EPS, .PDF (transparent backgrounds preferred)
If you have a different format, reach out, and we can help with conversion.
What is the turnaround time for orders?
- Embroidery:Typically 2 weeks.
- Screen Printing & DTF:Generally over 2 weeks, depending on complexity and order size. Rush orders are available for an additional fee.
How much do your services cost?
- Embroidery:Suitable for cotton, polyester, denim, and blends.
- Screen Printing:Works best on cotton, polyester blends, and smooth fabrics.
- DTF Printing:Compatible with cotton, polyester, and blends.
Some fabrics may require special handling; we’ll advise accordingly.
Do you offer bulk order discounts?
Yes! We provide competitive pricing for bulk orders. The more you order, the more you save. Get in touch for a custom quote.
Can you customize different fabric types?
- Embroidery:Suitable for cotton, polyester, denim, and blends.
- Screen Printing:Works best on cotton, polyester blends, and smooth fabrics.
- DTF Printing:Compatible with cotton, polyester, and blends.
Some fabrics may require special handling; we’ll advise accordingly.
Are there any setup fees for artwork?
- Embroidery:One-time digitizing fee based on complexity.
- Screen Printing:Setup fee for screen creation, varies by colour count.
- DTF Printing:No screen setup required, but a file preparation fee applies if major adjustments are needed.
How do I care for my customized items?
Wash inside out in cold water, air dry or tumble dry on low heat, and avoid bleach or harsh chemicals to preserve print and embroidery quality.
What payment methods do you accept?
We accept credit/debit cards, EFTPOS, and bank transfers. Payment details will be provided at checkout.
Do you ship internationally?
Yes! We offer both domestic and international shipping. Costs and delivery times vary based on location.
Can I make changes to my order after it's placed?
Once an order is confirmed, we begin processing it. If you need changes, contact us immediately, and we’ll do our best to accommodate any adjustments.
Can I visit your Cranbourne location?
Yes, but visits to our Cranbourne location are strictly by appointment only. We do not accept walk-ins at this location. If you’d like to visit, please contact us in advance to schedule a time. This ensures we can provide dedicated service and have the necessary resources ready for your consultation.